Customer service seems to be a lost art lately - but not at Barnes & Noble in North Haven thanks to their manager, Jean Recapet.
Recently I purchased a gift certificate for my grandson’s college graduation, and sent it on to California. It never arrived. I had not saved the receipt. With scant information, Jean was able to find the transaction using the bar code of another purchase made that day. He was able to cancel the original certificate and issue a new one.
As a senior citizen it would have been impossible for me to buy another one. Through his patience and knowledge, he resolved a difficult situation. It is just wonderful to find that there are still employees willing to dedicate their time to actually helping their customers!
Wendy H. Stern
Hamden